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URTH SHOP

Ordering & customer information

Find ordering guidance, shop policies, answers to common questions and ways to reach our studio.

How to order

Browse the shop, add available products to your cart, and submit your contact and order details. The current checkout prepares an order summary for WhatsApp so the studio can confirm availability and next steps with you.

Submitting an enquiry or order request does not by itself confirm stock, a booking, a final price or acceptance of an order. Please wait for the studio's confirmation before making payment.

Final order acceptance, order changes and confirmation wording: pending URTH approval.

Payment & delivery

Payment methods, currency, bank details, delivery areas, charges, collection arrangements and estimated times will be confirmed by URTH for each product and order before payment is requested.

No bank details or payment instructions are published here. Confirm all payment details directly with URTH using the contact information below.

Returns, cancellations & refunds

URTH's final rules for returns, order cancellation, custom or made-to-order work, digital products and refunds will be published here once approved. Please contact the studio promptly if you need to request a change or raise an issue.

Final eligibility, time limits, process and refund timing: pending URTH approval.

Digital-product licence

Each digital product will include its approved licence scope, permitted uses, restrictions, file formats and delivery/access details on its product page or with the product.

No general licence is granted by this draft page. Product-specific licence terms must be approved by URTH before digital products are offered for sale.

Privacy notice

The current shop requests contact and order information to prepare an order request. The information entered at checkout is also included in the WhatsApp message the customer chooses to open. Do not submit sensitive personal information or payment-card details through the shop or WhatsApp.

Final information about data controller identity, lawful purposes, service providers, retention periods, customer rights and privacy contact will be added after URTH review. Customer-submitted material, payment records and paid digital files are intended to be stored in access-restricted private storage, not public website folders.

Complete privacy notice and retention schedule: pending URTH approval.

FAQs

Does submitting my cart confirm my order?

No. The studio must confirm availability, final details and acceptance with you.

How do I confirm payment or delivery details?

Contact URTH directly. Final payment and delivery information will be confirmed before payment.

Can I cancel or return a purchase?

Please contact the studio. The approved product-specific and shop-wide terms will be published here when available.

Where can I find digital-product terms?

Approved licence and access details will be provided on the relevant product page or with the product.

Contact URTH

For questions about an order or these draft sections: